Terms of service

IMP TCG LIMITED - Terms and Conditions

Terms & Conditions of Trade
Last updated: 25th July 2026
Company Number: 9417118
NZBN: 9429053554383
GST Number:
Registered Office: 175A Te Atatu Road, Te Atatu South, Auckland, New Zealand
Trading Name(s): IMP TCG LIMITED

1. Introduction and Acceptance
1.1 These Terms & Conditions (“Terms”) govern all purchases, sales, trade-ins, pre-orders, tournament entries, click-and-collect orders, and other transactions made with IMP TCG LIMITED, whether in our physical store at [STORE ADDRESS], through our website at [WEBSITE URL] (the “Site”), or through any third-party marketplace on which we sell (e.g. Trade Me, eBay).
1.2 By placing an order, entering a store, registering for a tournament, submitting a
buylist/trade-in, or otherwise using our services, you (“you”, “the Customer”) agree to be bound by these Terms. If you do not agree, please do not use our services.
1.3 These Terms apply in addition to, and do not limit, any rights you have under New
Zealand law, including the Consumer Guarantees Act 1993 (CGA), the Fair Trading Act
1986 (FTA), the Sale of Goods Act 1908, and the Privacy Act 2020. Nothing in these
Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified.
1.4 We may update these Terms from time to time in accordance with clause 20. The Terms in force at the time of your order or transaction apply to that transaction.
1.5 Where you are acquiring goods or services for the purposes of a business, to the extent permitted by section 43(2) of the CGA, you agree that the CGA does not apply to that transaction.

2. Definitions
• “Goods” means any product sold or offered by us, including but not limited to sealed
booster packs, boxes, and cases; single trading cards (raw or graded); playmats,
sleeves, deck boxes, and other accessories; and pre-owned or second-hand items.
• “Singles” means individual, non-sealed trading cards sold outside of their original
sealed packaging.
• “Graded card” means a card that has been assessed and encapsulated (“slabbed”)
by a third-party grading company such as PSA, BGS (Beckett), CGC, ACE, or similar.
• “Buylist” or “Trade-in” means our service of purchasing or trading for Goods from
Customers.

• “Event” means any tournament, draft, sealed event, casual play session, or other in-
store or online competitive or social gathering we organise or host.

• “Click and Collect” means an order placed online or by phone for collection from
our physical premises.

3. Our Products and Descriptions
3.1 We take reasonable care to ensure product descriptions, images, and condition
gradings on our Site and in-store are accurate. However:
(a) Card images are often stock or representative images and the exact card you receive (for sealed product) will not necessarily match the pictured artwork, art style, or
print run, unless the listing is for a specific single card.
(b) Colours, foiling, and finishes may appear differently on screen due to monitor
settings, lighting, and photography conditions.
(c) Set symbols, rarities, and language/print run details are described to the best of our
knowledge based on manufacturer information available at the time of listing.
3.2 Nothing in this clause limits your rights under the CGA or FTA regarding misleading
descriptions.

4. Pricing and Payment
4.1 All prices are displayed in New Zealand Dollars (NZD) and are inclusive of GST unless otherwise stated.
4.2 We make reasonable efforts to ensure pricing is accurate. Where a pricing or
typographical error occurs (including due to third-party pricing feed errors, e.g. TCGplayer or CardMarket index pricing used for singles), we reserve the right to:
(a) cancel the affected order and provide a full refund; or
(b) contact you to confirm whether you wish to proceed at the correct price, before the order is dispatched or fulfilled. We are not obliged to honour an obviously
erroneous price (for example, a listing of a high-value card at a small fraction of its market value due to a data entry or feed error).
4.3 We accept payment via the methods displayed at checkout or in-store, which may
include EFTPOS, credit/debit card, POLi, Afterpay/Laybuy or similar buy-now-pay-later
services, bank transfer, and store credit. Surcharges may apply to certain payment methods and will be disclosed prior to payment.

4.4 For online orders, payment is processed at the time of order unless the order is a pre- order (see clause 5) or a layby arrangement agreed in writing.

4.5 Store credit issued by us has no expiry date unless required otherwise by law, is not
redeemable for cash, and is non-transferable except at our discretion.

5. Pre-Orders
5.1 Pre-orders allow Customers to reserve upcoming product releases (e.g. new set
boosters, boxes, or promotional products) ahead of general release or ahead of stock
arriving in New Zealand.
5.2 Release dates are estimates only. Release and arrival dates are set by card
publishers, manufacturers, and distributors (e.g. The Pokémon Company, Wizards of the Coast, Konami, Bandai) and are outside our control. We will notify Customers of known material delays where reasonably practicable, but we do not guarantee any specific release, shipping, or arrival date, and we are not liable for losses arising from delays that are outside our reasonable control.
5.3 Payment for pre-orders. Unless otherwise stated on the product listing, pre-orders
require payment in full (or a non-refundable deposit, as specified at the time of order) to secure your allocation. Where a deposit only is taken, the balance is due prior to dispatch or collection, and failure to pay the balance within the notified timeframe may result in cancellation of the pre-order and forfeiture of the deposit.
5.4 Allocation and shortages. Due to manufacturer allocation constraints affecting the
entire industry, we may receive less stock than ordered from our distributors. Where this occurs, we will fulfil pre-orders in the order they were received (first-in, first-served) unless otherwise stated, and will offer affected Customers a full refund, store credit, or the option to remain on a waitlist, at the Customer’s choice.
5.5 Price changes. The price paid at the time of pre-order is generally locked in. If a
manufacturer or distributor materially increases wholesale pricing before fulfilment, we
will contact affected Customers before charging any difference and will honour the original price or offer a full refund if we cannot.
5.6 Cancellations by the Customer. You may cancel a pre-order and request a refund at
any time prior to dispatch, subject to clause 5.3 regarding non-refundable deposits (if applicable and clearly disclosed at the time of order). Once product has shipped or been collected, standard returns provisions (clause 10) apply.
5.7 Cancellations by us. We may cancel a pre-order at any time prior to dispatch if the
product is discontinued, recalled, or otherwise becomes unavailable from the
manufacturer, in which case we will provide a full refund of any amount paid.

6. Sealed Product, Randomisation, and Responsible Retailing
6.1 Sealed booster packs, boxes, and cases contain randomised contents determined by the manufacturer. We do not control, guarantee, or make any representation as to the specific cards, rarities, or value of cards contained within sealed product, and no refund, replacement, or compensation will be provided on the basis that a Customer is dissatisfied with the “pull” or contents of opened sealed product, except where the product is defective (e.g. missing cards due to a manufacturing fault) or has been tampered with prior to sale.
6.2 If you believe sealed product was tampered with, resealed, weighed, or otherwise
manipulated prior to purchase (“pack fraud”), please contact us within [X] days of
purchase with the product, packaging, and proof of purchase for investigation. We take
pack fraud seriously and will work with our distributors and, where appropriate, the
manufacturer to resolve legitimate claims.
6.3 Responsible retailing. We recognise that opening sealed packs to obtain randomised, chance-based contents has similarities to other forms of chance-based purchasing. While NZ law does not currently classify sealed TCG products as a regulated gambling product, we support responsible purchasing and do not knowingly sell to, or encourage excessive spend by, minors on this basis. See clause 12 (Age Restrictions).
6.4 Sealed product that has been opened cannot be returned for change of mind (see clause
10.5).

7. Card Condition, Grading, and Authenticity Disclaimers

7.1 Condition grading is subjective. We grade raw (ungraded) singles using industry-
standard terminology (e.g. Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP), Damaged (DMG)) to the best of our staff’s professional judgement, consistent with common TCG marketplace standards. Condition assessment inherently involves an element of subjectivity, and minor variations in grading between our assessment and another retailer, grading company, or the Customer’s own opinion do not, of themselves, constitute a fault or breach of these Terms.

7.2 Third-party graded cards. For cards graded by PSA, BGS, CGC, ACE, or any other third-party grading company:

(a) The grade shown is assigned solely by the relevant grading company, not by us. We
make no representation, warranty, or guarantee as to the accuracy, consistency, or
resale value of any third-party grade, including where a card is later “cracked out”
and resubmitted and receives a different grade.
(b) We sell graded cards on the basis that the encapsulated grade and certification
number are as represented by the grading company’s public certificate lookup at the
time of sale, and we recommend Customers verify certification numbers
independently prior to purchase where practicable.
(c) We are not responsible for changes to a grading company’s grading standards,
population reports, or market valuations occurring after the date of sale.
(d) Damaged, cracked, or compromised grading slabs/cases discovered on delivery
should be reported to us within 3 days with photographic evidence, so we can
assess whether this occurred in transit (see clause 8) or prior to dispatch.
7.3 Authenticity. We take reasonable steps to verify the authenticity of all Goods we sell, including singles accepted through buylist/trade-in (clause 11). If you have reason to believe a card sold by us is counterfeit, altered, or misrepresented, please contact us
immediately. Where a card is confirmed counterfeit by a mutually agreed independent
authority (e.g. the grading company or manufacturer), we will provide a full refund
including reasonable return shipping costs.
7.4 Altered, trimmed, or doctored cards. We do not knowingly sell cards that have been trimmed, recoloured, resurfaced, or otherwise altered without clear disclosure. If such a card is identified after sale, clause 7.3 applies.

8. Shipping and Delivery
8.1 We ship within New Zealand and, where indicated on the Site, internationally, using
tracked courier services for all items we dispatch.
8.2 Risk of loss. Subject to your rights under the CGA, risk in the Goods passes to you on delivery to the address provided, or (for click-and-collect) on collection. Where you select an untracked or “no signature required” shipping option, you accept the increased risk of loss or theft associated with that choice, and we may require proof of non-delivery (e.g. a NZ Post/courier investigation) before considering a claim.
8.3 We are not liable for delays caused by the courier, NZ Post, customs, weather events, or other circumstances outside our reasonable control, though we will assist with tracking enquiries and lodging claims with the courier where appropriate.
8.4 For high-value shipments (graded cards, valuable singles, or large sealed orders), we may require additional identity verification, signature on delivery, or insured/tracked courier options, and reserve the right to decline shipping methods we consider to present an unacceptable risk of loss for the value involved.

8.5 Please inspect your order promptly on arrival and notify us within 3 days of delivery of any damage, shortage, or discrepancy, ideally with photographs of the packaging and contents.

9. Click and Collect
9.1 Click and Collect orders may be placed via the Site or by phone/in-store request, for collection from 133 Meadowbank Road, Meadowbank, Auckland during posted trading hours.
9.2 We will notify you (by email/text/phone) when your order is ready for collection.
Please do not attend the store to collect until you have received this confirmation.
9.3 Identification. For orders containing graded cards, high-value singles, or where
payment was made online, we may require you to present photo ID matching the name on the order, and/or the order confirmation (digital or printed), before releasing Goods.

9.4 Uncollected orders. Click and Collect orders not collected within 7 days of the ready-for-collection notification may be cancelled and refunded (less any non-refundable deposit

under clause 5.3), or restocked, at our discretion, after we have made reasonable attemptsto contact you.
9.5 You may authorise a third party to collect on your behalf by providing us with their
name in advance in writing; we may still require that person to present their own photo ID.

10. Returns, Refunds, and Consumer Guarantees
10.1 Your rights under the Consumer Guarantees Act 1993. Nothing in this clause 10
limits your rights under the CGA. If Goods are faulty, not of acceptable quality, not fit for purpose, or not as described, you are entitled to a repair, replacement, or refund as
appropriate, in accordance with the CGA. This clause 10.1 does not apply to the extent
clause 1.5 (business acquisitions) applies.
10.2 Change of mind. As a matter of goodwill, and subject to clause 6.4 and 10.5, we may accept returns for change of mind on unopened, unused, resaleable Goods within 14 days of purchase, provided you have proof of purchase. Change-of-mind returns are offered at our discretion and are not a legal requirement; we may deduct a reasonable restocking fee and/or original shipping costs, and return shipping for change-of-mind returns is at your cost.
10.3 How to request a return. Contact us at imptcgnz@gmail.com or 09 521 0466 with
your order number and reason for return before sending anything back or bringing it into store, so we can advise the correct process and, where applicable, provide a return
authorisation.

10.4 Refund method. Approved refunds will be made to the original payment method
where practicable, or as store credit where agreed with you. Refunds are processed within
a reasonable time and in any event within 14 business days of approval.
10.5 Exclusions. Except where required by the CGA, we do not accept returns for:
(a) opened sealed product (see clause 6.4);
(b) singles or graded cards that have been removed from protective
sleeves/toploaders/slabs provided at the point of sale, where doing so has affected
their condition;
(c) Goods purchased through the buylist/trade-in process (clause 11);
(d) Goods that are damaged, altered, or in different condition than when sold, due to
Customer handling after delivery/collection;
(e) gift cards and store credit; and
(f) tournament and event entry fees, except as set out in clause 12.
10.6 Condition disputes on singles. If you dispute the condition grading of a single card received, please contact us within 7 days with clear photographs (front, back, corners, edges, and centring) taken promptly on arrival, so we can assess the claim fairly against our records and, where applicable, arrange a regrade, partial refund, or return.

11. Buylist and Trade-Ins
11.1 We may purchase or accept in trade Goods from Customers, including sealed product, singles, and graded cards (“Buylist”), subject to our current buylist pricing, which may change at any time without notice and is not guaranteed until we have physically inspected the Goods.
11.2 Quotes are indicative only. Any online or verbal buylist quote is an estimate based
on your own description/condition assessment and is subject to confirmation upon our
physical inspection of the Goods in-store or on receipt (for mail-in buylists). We reserve the right to adjust the offer, or decline to purchase, if the condition, authenticity, or
completeness of the Goods differs from what was described or expected.
11.3 Mail-in buylists. Where we offer a mail-in buylist service:
(a) you are responsible for adequately protecting and insuring Goods in transit to us,
and we recommend tracked, signature-required shipping for all mail-in
submissions;
(b) risk in the Goods remains with you until received and confirmed by us;

(c) we will assess submissions within 7 business days of receipt and provide a final
offer, which you may accept (for payment or store credit) or decline (in which case,
subject to clause 11.3(d), we will return the Goods to you at your cost unless
otherwise agreed); and
(d) if you decline our final offer, return postage of the Goods back to you is at your cost.
11.4 Authenticity and title. By submitting Goods for buylist or trade-in, you warrant that:
(a) you are the lawful owner of the Goods, or have the owner’s authority to sell or trade
them; and
(b) the Goods are genuine and have not been knowingly altered, counterfeited, or
misrepresented.
We reserve the right to refuse, retain, and (where we reasonably suspect the Goods are
stolen or counterfeit) report to the New Zealand Police any Goods submitted, without
payment, where we have reasonable grounds for suspicion.
11.5 Identification for high-value buylist transactions. For buylist/trade-in transactions
above $500, we may require photo ID and may retain a record of the transaction (including your name and ID details) for our internal records and, where relevant, to assist Police enquiries regarding stolen goods, consistent with our obligations and rights under the Secondhand Dealers and Pawnbrokers Act 2004 (if and to the extent that Act applies to our buylist activities) and our Privacy Policy (clause 15).
11.6 Payment for accepted buylist/trade-in Goods will be made via the method agreed at the time (e.g. cash, bank transfer, or store credit), and store credit offers may attract a bonus percentage over cash offers, as advertised from time to time.

12. Tournaments and Events
12.1 Entry and eligibility. Entry to tournaments, drafts, sealed events, and other
organised play events (“Events”) is subject to these Terms, any additional event-specific
rules published at the time of registration, and the official rules of the relevant game
publisher (e.g. the Pokémon TCG Tournament Rules Handbook, the Magic: The Gathering Tournament Rules, or equivalent), as administered by our staff acting as Tournament Organiser/Head Judge or under the relevant publisher’s organised play program.
12.2 Entry fees. Entry fees must be paid at the time of registration unless otherwise stated. Entry fees are non-refundable once the event has commenced, except where the event is cancelled or materially altered by us, or as required by law. If you are unable to attend, please notify us as far in advance as possible; refunds or credit toward a future event for late cancellations are at our discretion.
12.3 Player conduct. We expect all participants to behave respectfully toward staff, judges, and other players. We reserve the right to disqualify, penalise (in accordance with the relevant publisher’s penalty guidelines), or remove from the venue any participant who cheats, engages in unsporting conduct, harasses or threatens others, or otherwise breaches our code of conduct, without refund of entry fees.
12.4 Deck lists, rules disputes, and judge rulings. Judge and Tournament Organiser
rulings on gameplay, rules disputes, and penalties are final for the purposes of that event, subject only to any appeal process available under the relevant publisher’s organised play rules.
12.5 Prizes. Prize support (product, playmats, promotional cards, store credit, or cash
where applicable) is as advertised for the event and is subject to availability. We are not
liable for changes to prize support made necessary by matters outside our control,
including shortages of promotional product from the publisher, provided we act reasonably and communicate any change promptly.
12.6 Personal property. We are not responsible for personal property (including cards,
playmats, and dice) lost, damaged, or stolen at our premises during an Event, except to the extent caused by our negligence.
12.7 Photography and streaming. Events may be photographed, filmed, or streamed for promotional or coverage purposes. By attending, you consent to your image being captured and used for these purposes, unless you notify staff in advance of the event that you do not consent, in which case we will use reasonable endeavours to accommodate this.
12.8 Age and supervision. Some Events may have age restrictions or require
parental/guardian consent for participants under 18. See clause 13.
12.9 We reserve the right to cancel or reschedule an Event due to insufficient registrations, venue issues, or other circumstances, in which case entry fees will be refunded in full or credited toward a future event, at the Customer’s choice.

13. Age Restrictions and Minors
13.1 While TCG products are generally suitable for a wide age range, some products
(including certain playmats, artwork, or promotional items) may carry age guidance from the publisher, which we will observe.
13.2 Customers under 18 participating in buylist/trade-in transactions, or making
purchases involving payment methods requiring account holder status (e.g. Afterpay),
must have the consent of a parent or guardian, consistent with general contract law
principles regarding minors in New Zealand.
13.3 We encourage parents/guardians of younger players to supervise spending on
sealed/randomised product in line with clause 6.3.

14. Website Use and Accounts
14.1 If you create an account on our Site, you are responsible for maintaining the
confidentiality of your login details and for all activity under your account. Notify us
immediately of any unauthorised use.
14.2 You must provide accurate, current, and complete information when creating an
account or placing an order.
14.3 We may suspend or terminate accounts that we reasonably believe are being used
fraudulently, abusively, or in breach of these Terms.
14.4 All content on the Site (including logos, product photography, descriptions, and
design) is owned by or licensed to us and may not be reproduced without permission,
except as permitted by law. Trading card names, artwork, and logos remain the property of their respective publishers/rights holders (e.g. The Pokémon Company International, Wizards of the Coast, Konami, Bandai, PSA, BGS, CGC), and our use of these in listings is for identification and descriptive purposes only.

15. Privacy Policy
15.1 We collect and handle personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles it contains.
15.2 What we collect. We may collect: your name, contact details (email, phone, address), payment and transaction details, order history, buylist/trade-in records (including ID for high-value transactions per clause 11.5), tournament registration details (including publisher organised-play ID numbers, e.g. a Pokémon Player ID or DCI/Wizards Account number, where relevant), and website usage data (via cookies/analytics).
15.3 Why we collect it. We use personal information to: process orders and payments;
arrange delivery/click-and-collect; administer buylist/trade-in transactions; register and
run tournaments and report results to publisher organised-play programs where required; respond to enquiries and provide customer support; send marketing communications (only where you have opted in, in accordance with the Unsolicited Electronic Messages Act 2007); and comply with our legal obligations.
15.4 Disclosure to third parties. We may disclose personal information to: our couriers
and payment processors (to fulfil your order); IT and website service providers; publisher organised-play systems (for tournament results/rankings); the New Zealand Police, where we have reasonable grounds to suspect Goods submitted to us are stolen (clause 11.4); and professional advisers, as required. We do not sell your personal information to third parties for their own marketing purposes.
15.5 Overseas disclosure. Where we use overseas-based service providers (e.g. cloud
hosting, US-based payment processors, or international publisher organised-play
platforms), your information may be held or processed outside New Zealand. We take reasonable steps to ensure such providers protect your information consistently with New Zealand privacy standards.
15.6 Retention. We retain personal information only for as long as reasonably necessary for the purposes it was collected, including to meet our tax, accounting, and legal record-keeping obligations.

15.7 Your rights. You have the right to access and request correction of personal
information we hold about you, and to complain if you believe we have breached the
Privacy Act 2020. To exercise these rights, contact us at imptcgnz@gmail.com. If you are not satisfied with our response, you may complain to the Office of the Privacy
Commissioner (www.privacy.org.nz).
15.8 Cookies. Our Site uses cookies and similar technologies to operate the shopping cart, remember preferences, and gather analytics. You can manage cookie preferences through your browser settings; disabling cookies may affect Site functionality.
15.9 Marketing. You may unsubscribe from marketing emails/texts at any time using the unsubscribe link provided or by contacting us directly. This will not affect transactional communications relating to your orders.

16. Intellectual Property and Third-Party Trademarks
16.1 All trading card names, set names, character artwork, and associated logos referenced on our Site or in-store are trademarks and copyright of their respective owners. IMP TCG LIMITED is an independent retailer and, unless expressly stated, is not an official partner, licensee, or representative of any card publisher (including but not limited to The Pokémon Company International, Wizards of the Coast, Konami Digital Entertainment, Bandai Namco, or Games Workshop) or any grading company (including PSA, BGS/Beckett, or CGC).
16.2 Any reference to a publisher’s organised play program is descriptive of our
participation as an approved venue/organiser, where applicable, and does not imply
endorsement of our commercial operations by that publisher beyond the specific program.

17. Limitation of Liability
17.1 To the maximum extent permitted by law, and subject to clause 17.3, our total liability to you arising out of or in connection with any transaction is limited to the amount you paid for the relevant Goods or Event entry.
17.2 To the maximum extent permitted by law, we exclude liability for indirect,
consequential, or special loss, including loss of profits, loss of collection value, or loss
arising from market price fluctuations in trading cards.

17.3 Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under the CGA, the FTA, or any other enactment where to do so would be unlawful (including where clause 1.5 does not apply). Where permitted by section 43 of the CGA, our liability for a failure to comply with a guarantee under the CGA is limited, at our option, to replacement of the Goods, repair of the Goods, or payment of the cost of having the Goods replaced or repaired.
17.4 We are not liable for any loss arising from circumstances beyond our reasonable
control, including natural disasters, courier/postal disruptions, manufacturer supply
issues, industrial action, or internet/payment system outages (Force Majeure), provided
we take reasonable steps to mitigate the impact on you.

18. Complaints and Dispute Resolution
18.1 If you have a complaint, please contact us in the first instance at imptcgnz@gmail.com or 09 521 0466 so we can try to resolve it directly and promptly.
18.2 If we are unable to resolve a complaint to your satisfaction, you may refer consumer disputes to:
(a) Disputes Tribunal of New Zealand (for claims up to the applicable monetary
limit); or
(b) Consumer NZ / Commerce Commission, for general consumer protection
guidance and enforcement of the FTA; or
18.3 For privacy-related complaints, see clause 15.7.

19. General
19.1 Governing law. These Terms are governed by the laws of New Zealand, and the
parties submit to the exclusive jurisdiction of the New Zealand courts.
19.2 Severability. If any provision of these Terms is found invalid or unenforceable, the
remaining provisions continue in full force.
19.3 No waiver. A failure by us to enforce any provision does not waive our right to
enforce it later.
19.4 Assignment. We may assign or transfer our rights and obligations under these Terms (for example, in connection with a sale of the business); you may not assign your rights without our consent.
19.5 Entire agreement. These Terms, together with any order confirmation, event-specific rules, and our Privacy Policy, constitute the entire agreement between you and us regarding the relevant transaction.

20. Changes to These Terms
20.1 We may amend these Terms at any time by publishing an updated version on our Site, with the “Last updated” date revised accordingly. Changes will not apply retrospectively to orders or Event entries already confirmed prior to the change, except where required by law or necessary to comply with a manufacturer/publisher policy change.

21. Contact Us
IMP TCG LIMITED
133 Meadowbank Road, Meadowbank, Auckland
Email: imptcgnz@gmail.com
Phone: 09 521 0466
Website: www.imptcg.com
NZBN: 9429053554383