Shipping policy

Shipping and Delivery
1. We ship within New Zealand and, where indicated on the Site, internationally, using
tracked courier services for all items we dispatch.
2. Risk of loss. Subject to your rights under the CGA, risk in the Goods passes to you on delivery to the address provided, or (for click-and-collect) on collection. Where you select an untracked or “no signature required” shipping option, you accept the increased risk of loss or theft associated with that choice, and we may require proof of non-delivery (e.g. a NZ Post/courier investigation) before considering a claim.
3. We are not liable for delays caused by the courier, NZ Post, customs, weather events, or other circumstances outside our reasonable control, though we will assist with tracking enquiries and lodging claims with the courier where appropriate.
4. For high-value shipments (graded cards, valuable singles, or large sealed orders), we may require additional identity verification, signature on delivery, or insured/tracked courier options, and reserve the right to decline shipping methods we consider to present an unacceptable risk of loss for the value involved.

5. Please inspect your order promptly on arrival and notify us within 3 days of delivery of any damage, shortage, or discrepancy, ideally with photographs of the packaging and contents.