Refund policy

Returns, Refunds, and Consumer Guarantees
1. Your rights under the Consumer Guarantees Act 1993. Nothing in this clause
limits your rights under the CGA. If Goods are faulty, not of acceptable quality, not fit for purpose, or not as described, you are entitled to a repair, replacement, or refund as
appropriate, in accordance with the CGA. This clause does not apply to the extent
clause 1.5 (business acquisitions) applies.
2. Change of mind. As a matter of goodwill, and subject to clause 6.4 and 10.5 of the Terms and Conditions, we may accept returns for change of mind on unopened, unused, resaleable Goods within 14 days of purchase, provided you have proof of purchase. Change-of-mind returns are offered at our discretion and are not a legal requirement; we may deduct a reasonable restocking fee and/or original shipping costs, and return shipping for change-of-mind returns is at your cost.
3. How to request a return. Contact us at imptcgnz@gmail.com or 09 521 0466 with
your order number and reason for return before sending anything back or bringing it into store, so we can advise the correct process and, where applicable, provide a return
authorisation.

4. Refund method. Approved refunds will be made to the original payment method
where practicable, or as store credit where agreed with you. Refunds are processed within
a reasonable time and in any event within 14 business days of approval.
5. Exclusions. Except where required by the CGA, we do not accept returns for:
(a) opened sealed product (see clause 6.4 of the Terms and Conditions);
(b) singles or graded cards that have been removed from protective
sleeves/toploaders/slabs provided at the point of sale, where doing so has affected
their condition;
(c) Goods purchased through the buylist/trade-in process (clause 11 of the Terms and Conditions);
(d) Goods that are damaged, altered, or in different condition than when sold, due to
Customer handling after delivery/collection;
(e) gift cards and store credit; and
(f) tournament and event entry fees, except as set out in clause 12 of the Terms and Conditions.
6. Condition disputes on singles. If you dispute the condition grading of a single card received, please contact us within 7 days with clear photographs (front, back, corners, edges, and centring) taken promptly on arrival, so we can assess the claim fairly against our records and, where applicable, arrange a regrade, partial refund, or return.